Ticket or ski pass sales

You will receive tickets and ski passes directly at the base station of the Tiroler Zugspitz Railway. Tickets for the journey down (single ticket) can be obtained at the mountain station of the Tiroler Zugspitz Railway (infopoint).
Cash desk times: 8.30 a.m. to 4.45 p.m.
Telefon Kassa: +43(0)5673-2309-253 
Sale in advance for the following day(s) takes place from 3.00 p.m.
Our ski passes are issued on key cards (no deposit). That means even more comfort – contact-free through the turnstile.

Reimbursement

A partial reimbursement of ski passes is only possible in the event of illness. In the event of bad skiing accidents or a longer period of illness, partial reimbursement may be made if the ski pass is speedily deposited at the place where it was purchased with a certificate from a local doctor. Accompanying persons do not receive any reimbursement.
We can unfortunately not replace lost ski passes or tickets. We can also not grant any reimbursement or extension in the event of bad weather, risk of avalanches, early departure, cessation of operation caused by the weather or closure of ski slopes.
It is not possible to subsequently exchange the ski pass for a different one, transfer it to other persons or extend or postpone the duration of validity.

Concessions

For all types of concessions it is absolutely necessary to show an official proof of identification!

Abuse

We are not pleased to see abusers and those who travel without paying. Please understand that we have to take very stringent action against persons who are encountered without a valid ticket for travel. Those who travel without a ticket must expect to pay an increased fare. The attempted or actual abuse of travel tickets leads to their removal without compensation. Our ticket inspector is regularly on the go in the entire skiing region! The ticket is to be shown to him and to our staff upon request.

Dogs

All dogs must be kept on a lead when travelling in our cable cars. Dangerous and problem dogs should also muzzled! Dog owners are liable for any accidents.

The following guidelines apply when travelling on our buses. Dogs travel free of charge however they must be kept on a lead and must also be muzzled, the only exception being Guide Dogs. Please ensure that your dog does not disturb or frighten other passengers.