Accessibility Statement
We are committed to making our website accessible in accordance with the Barrierefreiheitsgesetz as amended to implement the European Directive (EU) RL 2019/882 on the accessibility of products and services.
This accessibility statement applies to: zugspitze.at
General description of services
Our website offers a wide range of functions and services to make your stay and planning as pleasant as possible.
Our services include:
- Booking and management of tickets and vouchers via the online shop
- Requesting tickets, vouchers, special offers, or group inquiries using the inquiry form on the website
- Providing information on gastronomy and offers
- Providing information on leisure activities, current events, and weather conditions in the region
- Customer service and personalized advice via contact forms or specified communication channels
Explanation of the service
The various services are provided via a tool integrated on our website.
The following steps are required:
- Selection of the desired product (e.g., ticket, voucher, etc.)
- Entry of personal data and any special requests
- Selection of the payment option
- Confirmation of the booking
- Receipt of the booking confirmation by email or, upon request, in another accessible format
Alternatively, bookings, purchases or inquiries can also be made by telephone or in writing. Further legal information can be found in our Legal Notice.
Information about the service provider
Zillertaler Gletscherbahn GesmbH & Co. KG
Tiroler Zugspitzbahn
Obermoos
6632 Ehrwald
Austria
Phone: +43 5673 2309
Mail: info@zugspitze.at
Requirements, status of compatibility and realization
The website meets the requirements of the Barrierefreiheitsgesetz as far as possible and goes beyond the legal requirements in some aspects. The following standards and guidelines, among others, were taken into consideration:
- Harmonized European Standard EN 301 549, Version 3.2.1
- Web Content Accessibility Guidelines (WCAG), Version 2.2, Levels A and AA
We are constantly implementing measures to further improve the accessibility and user experience of our website.
This includes:
- The website was tested for accessibility, then extensively revised and adapted to accessibility standards.
- A menu with accessibility features has been integrated to enable additional accessibility settings.
- Any future development of the website (e.g. new content, functions) will take accessibility into account from the outset.
Fulfillment of the requirements
General
The website is fully usable with assistive technologies. No data is recorded when you use the accessibility features, so your privacy is always protected.
Visual
Font, contrasts, spacing
The font type, size and shape are selected so that they are easy to read.
- Texts and visual content have an adjustable contrast that can be adjusted in the accessibility menu.
- There is sufficient space between letters, lines and paragraphs.
- If you have difficulties with the font, you can select the system font in the accessibility menu.
- For people with dyslexia, a dyslexia-friendly font is available for selection in the accessibility menu.
- You can also make further settings in your browser or operating system.
Color cues
- Visual information is indicated by at least two visual features and may also be accompanied by text.
Alternatives for non-text content
- For content that does not consist of text, there are alternatives that do not require vision - these include alternative texts for images, icons and graphics.
Zoom
- You can zoom in on the website by up to 200% without losing any content. You can use the appropriate settings in your browser and operating system to do this.
Keyboard control
You can control the website completely with an external keyboard. This applies to all areas and functions, and navigation takes place in a logical sequence.
- Interactive elements such as links or buttons are visually highlighted when selected with the keyboard to make navigation easier (keyboard focus).
Support for screen reader / Braille display
- You can operate and output all areas, content and functions of the website with a screen reader. This is done either via an acoustic output or tactilely via an externally connected Braille display.
Time limitations
- If an element has a time limit, this will be announced in advance. You can then extend, change or deactivate the time limit.
Headings and labels
- The website has a clear and meaningful semantic structure, with meaningful headings and labels that promote easy navigation and comprehensibility.
Links
Links are identified by more than one visual feature and are provided with meaningful link text.
- To further improve the recognizability of the links, the “Highlight Links” function can be activated in the accessibility menu.
Auditory (hearing)
It is also possible to use the website with impaired or no hearing – no information is conveyed exclusively via sound.
Alternatives for audio content
- Subtitles or other alternatives are available for videos and audios with spoken content.
Physical (mobility, reach, strength)
The website is fully usable even with limited mobility. You do not have to reach far or use physical strength to operate all functions.
Keyboard control
- You can fully control the website using an external keyboard. This applies to all areas and functions, and navigation follows a logical sequence.
Target size
- Elements have sufficiently large target size and are spaced far enough apart.
Display layout
- The website is responsive and works in different display layouts. You can use your device in both landscape and portrait mode - the content, areas and functions automatically adapt to the selected mode.
No complex movements
- No gestures or movements are required (e.g. swiping or dragging).
Time limits
- If an element has a time limit, this is announced in advance. You can then extend, change or switch off the time limit.
Speech
The website works with limited or no speech. It does not require the ability to speak and there is no corresponding content.
Cognitive (psychological, neurological, neurodivergent)
You can use the website with limited or alternative cognitive, psychological or neurological abilities. This also applies if you identify as “neurodivergent”.
Semantic structure
- The website is structured in a logical and predictable way.
Headings and labels
- The website contains meaningful and sensibly structured headings and labels.
Links
- Links are identified by more than one visual feature and are provided with meaningful link text.
Comprehensible texts
- Texts are easy to understand and are written fairly simple.
Auto-Fill
- Fields for text input support Auto-Fill by the browser or operating system.
Errors
The website is designed to help you avoid errors - for example, through clear labeling and instructions.
- Input is checked and you receive feedback so that any errors can be easily identified and corrected.
Animations
- Only a few simple animations are used on the website. To avoid distraction or discomfort, these can be deactivated in the accessibility settings via the “Reduce Motion” setting.
Flashing
- The website does not contain any light or flash effects that could trigger photosensitive seizures or discomfort in sensitive persons.
Audio output
- Subtitles or transcripts are available for audible content. The volume and, if available, the speed of media content can be adjusted.
Non-Accessible Content
The following content is not fully accessible for the reasons outlined below:
Non-compliance with the accessibility regulations
- Incompatibilities with the accessibility regulations are regularly reviewed to ensure that all requirements are met as far as possible. We attach great importance to making continuous improvements and implementing any adjustments promptly in order to ensure accessible use.
Disproportionate burden
- Video and audio content that was created before June 28, 2025 is currently not accessible. We are of the opinion that the retroactive implementation of corresponding measures would represent a disproportionate organizational and financial burden.
- In addition, some interactive elements in the booking process are currently not fully accessible. This is due to the fact that a widget integrated by a third party is used here, the design and functionality of which we have no direct influence over. An immediate replacement of this widget would require considerable effort, which in our opinion would also represent a disproportionate burden. If you have any difficulties with your booking or encounter any problems, please feel free to contact us at any time. Our staff will be happy to help you and can also handle the booking for you if required.
Content outside the scope of applicable legal provisions
- There are older documents and content available on the website that are not accessible. As these were published before June 28 2025, they are exempt from the Barrierefreiheitsgesetz and no comprehensive change is currently planned for them.
- The website contains documents and content from third-party providers that are neither developed, financed nor controlled by us. No statement can be made regarding the compatibility of this third-party content with the accessibility provisions and it is therefore also exempt from the requirements of the Barrierefreiheitsgesetz.
Accessibility Menu
You can use various accessibility menus on our website that allow you to adapt the appearance and operation of the site to your individual needs. These functions can be found in the bottom right-hand corner of the browser window or via the skip link menu. To further optimize your user experience, several functions can be combined at the same time so that you can adjust the settings as required and achieve an even better effect.
The following functions are available in the accessibility menu:
Summary of the current page
- Generates a summary of the current page in simple language created by artificial intelligence (AI), which summarizes the most important information in a short and understandable way. Please note that the summary may differ from the original version.
Navigation
- Provides simplified navigation that allows users to navigate the website faster and without distractions. This allows users to access the most important areas directly without having to navigate through complex menu structures.
Visual adjustments
- Grayscale: Displays the website in black and white to make it easier to concentrate on the content.
- High Contrast: Increases the color contrasts to improve readability.
- Invert Colors: Inverts the colors to increase the contrast between text and background.
- Reduce Brightness: Reduces the luminosity of colors to reduce eye strain and allow light-sensitive use.
- Reduce Transparency: Uses solid color backgrounds to increase readability and visual clarity.
Text optimization
Focus on text: Highlights the text area in particular to make reading easier and minimize distractions – maximizing the contrast between background and text.
- Dyslexia-friendly font: Activates a special font that makes reading easier for people with dyslexia or reading problems.
- Use system font: Uses the device's default font to fix any issues with the font used on the website and improve readability and consistency of display.
Content highlighting
Highlight headings: Makes all headings clearly visible to clarify the structure of the page and make it easier to navigate.
- Highlight links: Highlights all links so that they can be recognized quickly and easily to improve navigation.
- Hide images: Hides images to reduce distractions and put the focus on the text content.
Additional features
Large cursor: Enlarges the mouse pointer to make it more visible and easier to find.
- Reduce movements: Stops animations, autoplay video content and transitions to provide a smoother and less distracting view of content.
Feedback and contact
This statement was created on March 12, 2025 and was last updated on May 14, 2025.
We are constantly working to make our website even more accessible.
If you encounter any barriers that prevent you from using our website, please contact us:
E-mail: info@zugspitze.at
Please describe the problem as precisely as possible and name the page (link) concerned. We will be happy to look into your request and get back to you as soon as possible.
Enforcement procedure
If you are not satisfied with the response from the contact options listed above, you can submit a complaint to the competent complaints office. The competent market surveillance authority is the Bundesamt für Soziales und Behindertenwesen (Sozialministeriumservice).
If your complaint is justified, the competent authority will propose appropriate measures to remedy the deficiencies identified.
The contact details will be added to this statement as soon as the competent authority has been established and the contacts are available.